Encountering a frozen account can be an immediate cause for concern. At MEXQuick, our primary commitment is to the security of your assets and personal data. A temporary freeze on account activities, including withdrawals, is a proactive security protocol designed to protect your account from potential unauthorized access.
This guide outlines the standard procedure to verify your identity and lift the restrictions on your account.
Standard Security Verification Process
To swiftly resolve a frozen withdrawal, our security team often requires a simple verification to confirm that the account owner is authorizing the request. This is a standard security measure, not a full KYC process, and typically involves submitting two specific items.
What You Will Need to Provide:
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A Clear Photo of Your Government-Issued ID
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A Recent Selfie of You Holding the Same ID
This two-step visual confirmation allows our team to quickly verify your identity and restore your account access.
Step 1: How to Take a Valid ID Photo
Your government-issued ID serves as the foundational proof of your identity.
Accepted Identification Documents:
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International Passport
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Driver’s License
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National Identity Card
Requirements for a Successful Submission:
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Full Visibility: The entire document must be visible in the frame. Avoid cropping any edges or corners.
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High Resolution: The image must be clear, in focus, and all text, photographs, and security holograms must be legible.
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Valid Date: Ensure the ID has not expired.
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Good Lighting: Take the photo in a well-lit environment to prevent shadows or glare from obscuring details.
Step 2: How to Take the Required Selfie with Your ID
This photo confirms that you are the legitimate holder of the ID and are personally making the request.
Requirements for a Successful Submission:
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Clear View of Face and ID: Hold the ID next to your face. Both your full face and the entire ID must be clearly visible and in focus.
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Legible ID Details: The information on the ID (your name, photo, etc.) must be readable. Ensure your fingers are not covering any critical text.
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Neutral Background: Use a plain, unobtrusive background.
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No Obstructions: Your face should be fully visible, without sunglasses, hats, or any other items that obscure your features.
How to Submit Your Verification Documents
Please follow these steps to submit your information securely:
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Log in to Your MEXQuick Account: Access the official MEXQuick website.
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Initiate a Live Chat Session: Navigate to the “Support” or “Help” section and start a live chat with an official representative.
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Follow Instructions: The live chat agent will provide you with the secure and official method for submitting your two photos. This is the safest way to transfer sensitive information.
What to Do If You Need Further Assistance
The live chat support team is your primary point of contact for any issue related to your account.
If you encounter any of the following situations, please contact live chat immediately:
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You have submitted the two required photos but have not received an update.
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You are unsure about the correct procedure.
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You face any technical issues during the submission process.
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You have questions beyond the scope of this verification process.
For immediate assistance, please use the official live chat feature on mexquick.com. Our support agents are dedicated to guiding you through every step to ensure a swift resolution.
We understand that account issues are inconvenient and thank you for your cooperation in helping us maintain a secure platform for all our users. Our goal is to resolve your concern as quickly and efficiently as possible.